FAQ

Frequently Asked Questions (FAQ)

1. What makes your candles and bath products unique? At Create Decor Candles and Bath, each candle is hand-poured with care, and our bath products are formulated to provide a luxurious and rejuvenating experience. Our commitment to quality sets us apart.

2. What ingredients are used in your products? Our candles are made from a coco apricot creme wax and high-quality fragrance oils. Our bath products are formulated with skin-loving ingredients like essential oils, natural exfoliants, and nourishing extracts. We prioritize safety and transparency, so you'll find detailed ingredient lists on each product page.

3. Do you offer international shipping? Yes, we do! We offer international shipping to a variety of destinations. Please note that delivery times may vary depending on your location. For more information, check our Shipping and Delivery policy.

4. Can I return or exchange a product if I'm not satisfied? Absolutely. Your satisfaction is our priority. If you're not entirely happy with your purchase, please reach out to us within seven (7) days of delivery to initiate a return or exchange. Make sure to read our Returns and Exchanges policy for detailed instructions on the process.

5. How long do your candles burn? The burn time of our candles varies depending on the specific product. On each product page, you'll find an estimated burn time in hours. To ensure optimal burn quality, follow the candle care instructions provided.

6. Are your products suitable for sensitive skin? We strive to create products that cater to various skin types. Our bath products are formulated with skin-friendly ingredients, but if you have sensitive skin or allergies, we recommend checking the ingredient list and performing a patch test before full use.

7. How can I contact your customer service? We're here to assist you! You can reach our customer service team via email at createdecorcandlesandbath@gmail.com. We're available during business hours to answer your questions, address concerns, and provide any assistance you need.

8. Are your products eco-friendly and sustainable? Yes, we are committed to sustainability. We use recyclable packaging materials whenever possible, and our production process minimizes waste. We're constantly exploring ways to further reduce our environmental footprint and contribute positively to our planet.

9. Do you offer wholesale or bulk purchasing options? Yes, we offer wholesale options for retailers and bulk purchasing for special events or occasions. If you're interested, please contact our wholesale team at createdecorcandlesandbath@gmail.com for more information.

10. Are your products cruelty-free? Absolutely. We are proud to be a cruelty-free brand. Our products are not tested on animals, and we ensure that our ingredients are ethically sourced.

If you have any other questions or concerns not covered here, don't hesitate to get in touch with us. Your inquiries help us serve you better and enhance your experience with our candles and bath products.

Last updated: August 29, 2023