GENERAL INFORMATION

General Information

Shipping and Delivery: We are delighted to offer secure and timely shipping for your cherished candle and bath product selections. Our team strives to process orders within 2-3 business days, with estimated delivery times varying based on your location. Tracking information will be provided upon shipment.

2. Returns and Exchanges: Your satisfaction is paramount to us. If your order arrives damaged or is not as expected, please contact us within seven (7) days of delivery to initiate a return or exchange. To be eligible, items must be unused and in their original packaging. Upon approval, we will provide instructions for the return process. Please note that return shipping costs are the responsibility of the customer.

3. Quality Assurance: We take immense pride in our handcrafted candles and bath products. Each item is meticulously created with the utmost care and attention to detail. However, as products are made by hand, minor variations in color, scent, and appearance may occur. These variations are a testament to the authenticity of our craftsmanship and do not compromise the quality or effectiveness of the product.

4. Privacy and Security: Rest assured, your personal information is handled with the highest level of confidentiality and security. We only collect essential data required for order processing and communication. We do not share or sell your information to third parties. Our payment gateway is secured using industry-standard encryption to safeguard your financial details during transactions.

5. Candle Safety: To ensure a safe and enjoyable experience, please follow the candle safety guidelines provided with your order. Keep candles away from flammable materials, children, and pets. Always trim wicks to ¼ inch before lighting and never leave a burning candle unattended. Discontinue use if any signs of irregularities or hazards are noticed.

6. Contact Us: Should you have any questions, concerns, or feedback, please don't hesitate to reach out to our dedicated customer service team. You can contact us via email at createdecorcandlesandbath@gmail.com. We are committed to providing exceptional support and addressing your inquiries promptly.

By shopping with Create Decor Candles and Bath, you agree to adhere to the policies outlined above. We appreciate your trust in us and look forward to enhancing your self-care journey with our premium candles and bath products.

Last updated: August 29, 2023